We always make sure that our products are in good condition before packing. However, if the products received are torn/faulty/damaged/wronged due to our negligence, return of products are applicable.
Return request can be done by emailing us at firstname.lastname@example.org or chat with us to file for a return. Please send along the following details so that we are able to inspect and process your request.
a. Order number/Order ID/Tracking ID
b. Your name and phone number
c. Email address
d. Short description along with photos of the faulty/damaged/wronged product
Once confirmed, products can be returned by post to:
Soon Hing Hong Development Sdn. Bhd.
No. 251, Lot 8297, 2nd Floor,
Lorong Datuk Abang Abdul Rahim 7C,
93450 Kuching, Sarawak.
Telephone Number: 013-805 0000
If the faulty/damaged/wronged products posted are due to our negligence, delivery charges will be borne by seller. However, if the product are damaged due to third party/customer action, customer need to pay the delivery charges of repurchasing the products.